Our Guarantee & Warranty - Level Two Chimney Alexandria

The Level Two Chimney Alexandria Guarantee

We put our name on every chimney we touch in Alexandria, and that means something specific. When we finish a sweep, a repair, or a liner installation, you get a written record of what we did and a written price you approved before we started. If we missed something or got it wrong, we come back and make it right. That’s not a slogan. It’s the 365-Day Done Right Promise, and it’s stamped on every job we complete under the Haven Standard. Corrine Halstead, Owner of Level Two Chimney Alexandria, has operated this way since 2009, across more than 38,000 inspections and cleanings.

Call (240) 290-6726

What’s Covered

• Workmanship on every service we perform. If a repair fails or a sweep leaves creosote behind that should have come out, we return and correct it at no charge within 365 days.
• Parts and materials we source and install. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products, procured through Haven’s buying network specifically to keep pricing honest, and we stand behind the installation of every component we put in.
• Cleanup and job-site condition. We run drop cloths, we contain dust, and we leave your hearth and floors as clean as we found them. If we didn’t, you tell us and we fix it.
• On-time arrival. A named technician is assigned to your job, you get a text when they’re on the way, and we show up when we said we would.
• Honest pricing, in writing, before work starts. Every job gets a written price, written scope, and written warranty delivered before anyone touches your chimney. Not after. That’s Clause 1 of the Haven Standard: Have it in writing.

Our Satisfaction Promise

If you’re not satisfied with the work we did, the process is straightforward. Call (240) 290-6726 and tell us what’s wrong. We don’t argue, we don’t deflect, and we don’t hide behind fine print. We schedule a return visit, look at the issue with you, and fix it. The 365-Day Done Right Promise is our acknowledgment that we’re human and occasionally miss something, even with a camera-scan inspection on every job. What separates us is what happens after: we come back, we own it, and we make it right. Corrine Halstead has built this business on that simple mechanic, and it’s why our customers in Old Town, Del Ray, and across Alexandria keep calling us back for their annual sweeps.

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After

Licensed & Insured Backing

Paper guarantees mean nothing if the company behind them can disappear. We’re licensed and insured, and our license information is displayed on every page of our site. We’re independently owned and operated under the Haven Standard, with background-checked, uniformed technicians who carry identification and arrive in marked vehicles. If a technician is on your roof or working inside your firebox, you should know exactly who they are and that they’re covered if something goes wrong. We’ve built that into our operation, not as an add-on, but as the baseline for every visit since 2009.

The Haven Standard: What It Means for You

The Haven Standard isn’t a marketing concept. It’s a set of written clauses that govern how we operate, and we reference them by number because they’re specific promises, not vague intentions. Here’s what applies to every Level Two Chimney Alexandria job:

• Clause 1: Have it in writing. Written price, written scope, written warranty, delivered before work starts. You never approve work you haven’t seen priced in writing.
• Clause 4: Documented photo record. Every visit includes camera-scan inspection and a photo record you keep. If we recommend a repair, you’ll see the photo evidence. If we say it can wait, you’ll see why.
• Verified crews. Background-checked technicians, license number on the page, a named tech assigned to your job, and a text when they’re on the way.
• Live phone support, 24/7. You call, a person answers. Not a voicemail, not a web form.

What We Don’t Cover, and Why That’s Good News

We don’t cover damage from chimney fires that occurred before we inspected, water damage from flashing or masonry issues we flagged in writing and you chose not to address, or normal wear and tear on components past their service life. That may sound like fine print, but it isn’t. It’s the honesty that makes our guarantee meaningful. When we inspect your chimney, we document its condition in plain terms: flue liner condition, crown integrity, creosote classification. If something needs attention, you’ll know. If something can safely wait, we’ll tell you that too. A guarantee that covers everything is a guarantee that covers nothing.

Free Second Opinion on Any Written Estimate

If another chimney company has given you a written estimate, bring it to us. We’ll review it against what we find in our own inspection and tell you honestly whether the recommended work is necessary, overpriced, or incomplete. This isn’t a gimmick. It’s a discipline. When we quote a liner replacement or a crown rebuild, you should be able to verify that quote against a competitor’s written price and our own photo evidence. In Alexandria, where many homes date to the 1920s through 1950s, chimney conditions vary wildly, and two inspectors can come to very different conclusions about the same flue. We want you to see exactly what we see.

Why We Document Everything

Every Level Two Chimney Alexandria visit includes a camera-scan inspection under NFPA 211 Level 2 standards and a documented photo record you walk away with. That’s Clause 4 of the Haven Standard, and it has been our practice since 2009, running continuously across more than 38,000 inspections. When we tell you there’s a Class III creosote buildup that’s a fire hazard, you’ll have the photo. When we show you spalling on your crown that’s letting water into the brick, you’ll have the close-up. Documentation isn’t optional with us. It’s the only way a guarantee means anything.

What to Expect on Service Day

• Your technician arrives on schedule. You’ll know who’s coming and when they’re on their way.
• You get the written price before work starts. If the inspection reveals additional needs, we stop and put the new scope in writing before proceeding.
• We protect your home. Drop cloths, contained dust, clean floors when we leave.
• You get your photo record. Every image from the camera-scan, yours to keep.
• You get a written warranty. Not a verbal promise. Paper, with the Haven Standard clauses that back it.

Frequently Asked Questions